RETURN & REFUND POLICY

Your satisfaction is important to us.

If you're not completely satisfied with your purchase, you may request a return within 10 days of receiving your order.

Return Requirements

To qualify for a return:

  • The product must be unused.
  • The product must be in its original condition.
  • Original packaging should be included.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, certain personal care products or opened items may not be eligible for return unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product

Email:

primeecom.team@gmail.com

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow several business days for your financial institution to process the refund